8k8 Privacy Policy — How Your Information Is Protected

1 Introduction & Our Commitment

8k8 places the highest importance on user privacy. We believe your personal data is your asset — and protecting it is our responsibility. This Privacy Policy clearly explains what information we collect, why we collect it, and how it is used.

As a licensed online gaming platform, 8k8 complies with international data protection laws and standards. Our privacy policy is developed in accordance with the General Data Protection Regulation (GDPR) guidelines.

When you register, log in, play games, or use any service on 8k8, we collect certain information. This data is used solely to improve service quality and ensure the security of your account.

2 What Information We Collect

Various types of information are collected to operate the 8k8 platform. These can be grouped into two main categories.

Information You Provide Directly

Information you provide directly includes:

• Full name, email address, and mobile number.
• Date of birth (for age verification).
• Residential address and country.
• National ID or passport details (for KYC verification).
• Payment method details (bKash, Nagad, Rocket number).
• Messages or complaints submitted to customer support.

Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and device information.
• Browser type and operating system.
• Activity logs on the platform (login times, gaming history).
• Cookie and session data.
• General location data (up to country and city level).

3 How your information is used

8k8 uses collected data exclusively for specific and legitimate purposes. We never misuse your information.

• Account Management: To create, manage, and secure your account.
• Service delivery: To ensure uninterrupted operation of games, betting, and casino services.
• Transaction Processing: To process deposits and withdrawals.
• Security assurance: To prevent fraud, money laundering, and account hacking.
• Fulfilling Legal Obligations: To comply with the requirements of licensing authorities and regulators.
• Customer support: To resolve your questions and complaints.
• Promotions & bonuses: To send you relevant offers based on your preferences (only with your consent).
• Service improvement: To enhance platform performance and the overall user experience.

4 Data sharing & third parties

8k8 never sells your personal information. However, limited data may be shared with third parties under specific circumstances.

When Information May Be Shared

• Payment processor: Information required to process transactions with bKash, Nagad, and Rocket only.
• Legal Authorities: Upon court order, government directive, or request from a regulatory authority.
• Game provider: Minimal data transmitted over secure encrypted channels to support gameplay.
• Security agencies: When required for fraud or money laundering investigations.

When Information Is Not Shared

• To advertising or marketing agencies.
• To third-party data brokers.
• For any unnecessary purpose without your consent.
• To other gaming companies.

5 Cookie Policy

8k8 uses cookies to ensure the platform runs smoothly. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly — login sessions, language preferences, and so on.
• Performance cookies: To understand which pages are used most and where errors occur.
• Functionality cookies: To remember your preferences such as language and theme.
• Analytics Cookies: To analyze user behavior and improve the platform.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may limit certain platform features.

6 Data retention & deletion policy

8k8 does not retain your data longer than necessary. Our data retention policy is as follows:

• While Account Is Active: All profile and transaction data is securely stored.
• After Account Closure: Data is generally retained for up to 5 years to fulfill legal obligations.
• KYC Documents: Retained for 5–7 years in accordance with regulatory guidelines.
• Log Files: Automatically deleted after 12 months.
• Marketing Data: Deleted immediately upon withdrawal of your consent.

7 Your Data Rights

Under the 8k8 Privacy Policy, you have the following rights:

• Right to know: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to portability: You may obtain your data in a structured format.
• Right to restrict processing: You may object to your data being used for specific purposes.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

To exercise these rights, please contact our support team. We will respond to your request within 30 days.

8 Security measures

8k8 follows the highest industry security standards to protect your data. Our security layers include:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-factor authentication (2FA): An additional layer of security for your account.
• Firewall protection: Advanced firewall protection to prevent unauthorized access.
• Regular security audits: Independent third-party experts conduct regular security audits.
• 24/7 Monitoring: Suspicious activity is detected and blocked in real time.
• Data backup: Regular encrypted backups are maintained to prevent data loss.

Please note that no transmission over the internet can be guaranteed to be fully secure. Keep your password strong and never share it with anyone.

9 Protection of minors' privacy

8k8 is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If a minor has registered an account using false information, the account will be closed immediately upon discovery and all collected data will be deleted. If a parent or guardian believes their child has registered on 8k8, please contact our support team right away.

10 Policy updates & contact

8k8 may update this Privacy Policy as needed. If significant changes are made, you will be notified in advance via your registered email or through a platform notification.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.

For any privacy-related questions or concerns, please contact our data protection team. We aim to respond within 72 hours.